It has been 5 WEEKS, yes 5 WEEKS and I have still not received my turbo card. First after 2-3 weeks I tried calling and couldn't get through to a representative and it said it was at the post office over a week. Then i checked the post office 3 TIMES and they said it was NOT there. Then it got RETURNED so it finally let me connect to someone and they had the correct address on file. They told me they would resend it and do expedited shipping and I'd get it Wednesday, it has been over a week again and 3 days PAST the arrival date they told me and still nothing. To top it off, when I call it says it is STILL BEING MADE and will take 7 BUSINESS DAYS after it is sent and it has said that since last Saturday and I got an email saying the card was being printed Saturday. how has it been 7 days since being printed and it is STILL being printed?? You are loosing a customer of 5 years and a customer of 2 years over this. Never will I use turbo tax again. And if I don't receive my card within the next couple days or get offered a way to deposit it into another account, I will report turbo to the IRS for fraud and possibly theft and may file a lawsuit. Not only have you guys withheld my tax return, but my government Stimilus TOO and we are all out of work right now and I'm dying without an income and you guys couldn't care less. If this is not handled immediately I will take care of it PERSONALLY.
