Your data in an online return is stored on TurboTax servers. It's saved every time you change screens. Clearing the browser cache should not affect your return, but if you have other non-TurboTax websites present in cache, it will delete those cached pages, too. Make note of the User ID you are currently using so you can sign back into the right account with the finished return.
If you do have 2 TurboTax accounts and paid in the other account, you'll need to phone Customer Support anyway to resolve the payment issue. If you wish, you can just wait and have them look to see if you have more than one account. If you only have one, then they are still going to have the resolve the payment problem anyway. Either way, you're going to have to phone in.
FAQ: What is the TurboTax phone number?
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