According to IRS Publication 5033, the R17 code details are as follows:
"Reason Code17 (R17) is used for the Opt-In Program for returns with name mismatches, ID Theft and questionable refunds...Once the identifying code is entered into the Addenda Information Field, the full refund amount is returned to the IRS via ACH direct deposit through the Treasury Department’s Bureau of Fiscal Service. Receipt of R17 rejections will trigger the IRS to impose a freeze on the tax refund. The IRS will subsequently review the information; notify the taxpayer and disposition the refund as necessary."
Unfortunately, you will not be able to contact the IRS for further details or a status update until they resume normal operations. When that happens, please reach out at 800 829 1040. This is also a potential contributor to the delayed stimulus payment.
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