Try updating your TurboTax account information by following the instructions in the TurboTax FAQ I'm linking below. After updating your info, you should then be able to login to your account.
How do I update my TurboTax account information?
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*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
