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Thank you, Volvogirl, for your answer.  I am back to trying to bring up my computer file for my 2019 return, not the pdf or the hard copy of my return (both of which I have, including worksheets).  I still am unable to get into the 2019 Turbotax program loaded on my computer (I had used a disc, but I cannot find that disc) because it keeps asking for a license number.  When I click on the link you provided ( https://myturbotax.intuit.com/account-recovery/ ) it takes me to directly to this following page, for which I cannot find a way to recover my account.   https://us-west-2.turbotaxonline.intuit.com/unified/2020/index/?uid=[social security number removed]... .   Any other ideas?