TO: Turbo Tax problems: 4 27 20; 4 28 20;
Second request for help
RE: CASE ID #[social security number removed]
Anton Loew EED, 303 E. 57 St NYC, NY 10022
Ph [phone number removed] (or [phone number removed]) NEW EMAIL: [email address removed] (Cancel old email: [email address removed])
Hi Turbo Tax Representative,
Please call me on the phone number [phone number removed] and help me solve the following problems:
I have been using Turbo Tax for about 10 years. This year I am having terrible problems and I need an expert to help me:
- I am using my new MacBook Pro (13-inch, 2017, Two Thunderbolt 3 ports)
- I downloaded both 2018 and 2019 Turbo Tax programs to my new computer.
- I transferred all my previously filed taxes to my new computer
- Can you help me, since the transfer is incomplete and it did not transfer everything for 2017 and 2018?
- I moved the Tax Returns for 2017 and 2018 to my new computer with a portable drive. When I open Turbo Tax, instead of showing me all the Tax Returns filed, the program requests an additional $49 for NY state taxes. Can you help me, I have already paid for all my Turbo Tax programs?
- My 2018 returns are missing altogether. Can you help me.
- My 2018 Turbo Tax filings are also mostly missing in my old computer. I have proof that I filed since I have confirmation from Turbo tax. Also, I have paid for Turbo to represent me for an additional $49 for all the years I used Turbo Tax. Can you help me.
- Please help me to get my “2018 Turbo Tax filings back. Fortunately, I have a hard copy. Can you help me to re-enter my 2018 tax returns since the program does not allow me to re-enter the Tax information?
- I downloaded 2019 Turbo Tax on my new computer. Please help me since the program cannot access the information from previous years.
- I am having problems with my files that are supposed to be in the Cloud. They have disappeared. Can you help me find them?
- To prevent future loss of files, I understand that Turbo Tax keeps a library of our tax files. I would like to have my files be kept in your library as well.
Thanking you in advance
Anton
