@mwils54 wrote:
The account recovery states, despite multiple attempts and triple checking the information, that an account does not exist. Again, I reiterate, I am certain I filed my federal and state taxes with Turbo Tax.
You are correct in anticipating that I require direct support, so I followed the steps you laid out to reach the audit support line available for free members. Upon clicking "Get Help" I am prompted to indicate if I need support on taxes filed before or after 2018 (I need help for taxes filed this last spring). Clicking "after 2018" does nothing - I've tried it in multiple browsers with clear caches and no extensions, it is most likely a bug on Turbo Taxes end. Attempting to get direct support by clicking "before 2018" leads to a dead end page which gives advice not relevant to my issue and no method of contacting technical support.
You said you used the Account Recovery tool, but you didn't mention if you also used the alternate method I outlined above, which was to leave the tool blank and instead use the tiny blue link "Try Something Else". With the "Try Something Else" method, it looks you up by SSN and other parameters.
In regard to phoning the free TurboTax Audit Support Center to speak to someone, I can't reproduce a problem. I don't know why one of the links is not working in your browser, but I'll tell you the phone number below. Here's how I got the phone number I've provided below. Here's what I experience.
The Audit Support Center is your best bet to speak to someone at TurboTax without paying a fee.
You can also contact a TurboTax Support agent for free directly via messaging at Twitter or Facebook.
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
