I appreciate the quick and thorough response. I have made very sure to check that I am logging in with the proper account - my credentials were saved when I made them and I only use one email and a couple usernames so I'm very certain I've tried every legitimate combination.
The account recovery states, despite multiple attempts and triple checking the information, that an account does not exist. Again, I reiterate, I am certain I filed my federal and state taxes with Turbo Tax.
You are correct in anticipating that I require direct support, so I followed the steps you laid out to reach the audit support line available for free members. Upon clicking "Get Help" I am prompted to indicate if I need support on taxes filed before or after 2018 (I need help for taxes filed this last spring). Clicking "after 2018" does nothing - I've tried it in multiple browsers with clear caches and no extensions, it is most likely a bug on Turbo Taxes end. Attempting to get direct support by clicking "before 2018" leads to a dead end page which gives advice not relevant to my issue and no method of contacting technical support.
