I created a Turbo Tax account last spring to file my taxes under my main email address. I currently need to verify my identity to the IRS and must show them tax return documentation requiring me to log in to the account which I filed under. Upon entering my email to https://myturbotax.intuit.com/ I am met with "We can't find anyone with ... account."
This email account is absolutely the one I used to register with and file my taxes under TurboTax. I can search my email archives and see the account confirmation messages proving this is true. It's also all still saved in a password manager.
When I attempt to "recover account," upon entering the information I am greeted similarly with something along the lines of "no account with that information exists." I have double checked the information and that my previous emails were indeed from Intuit. Everything checks out but Turbo Tax no longer recognizes my information. I most likely require granular support as it is imperative that I regain access to the tax documentation created under this lost account.
Thanks for the time.
