I disagree. Letting the company know from a fair number of customers that they could have done something better is the ONLY way to expect a change in customer service and customer respect. TT really blew it on this one. It would have been SO easy to handle this differently with minimal cost and perhaps even additional revenue streams. I refuse to remain silent when treated this way and the time I spent writing my thoughts, including this response, was worth a lot more than spending time looking for some mediocre and deficient substitute piece of software.
