Get your taxes done using TurboTax

@petervdl - We cannot see your tax return.  We can only suggest reasons.

If you go through the child tax credit interview then it should tall you the reason. I suggest deleting the dependent and re-enter - that often fixes things like this.
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**