@ Cindyjo24 wrote:
@ CarissaM
I've called multiple times... and not one Intuit/Turbotax agent has helped with this. I was sent a link to request refund however the ONLY item not listed in the itemized list of my order is the Premium Services Bundle $44.99 yet the amount is included in total amount. I also contacted Experian hours after i filed being it was not something I ordered and was told it would cancel within 30days, before my tax return is processed by IRS. But of course that didnt happen and I was still charged. So now i dont know who to contact, and this is why lawsuits are being filed and Turbotax is losing longtime loyal customers. With the way things are going: inflation, gas prices (esp in LA), unbelievable cost of rent, food pricing, etc.... PEOPLE CANT AFFORD TO JUST LOSE MONEY FOR THINGS LIKE THIS!! I DID NOT ORDER THE PREMIUM SERVICES AND IT WAS A TRICK TO FORCE IT ON PEOPLE SIMPLY TRYING TO FILE THEIR TAXES.
CarissaM is not around this time of year and would not be able to help with anything account-specific. This is a public Internet forum--mainly a user community--not a direct route to TurboTax Support, and nothing account-specific is handled through this forum.
Here's how you likely ended up with Premium Services Bundle:
If you are a California resident that chose to pay the TurboTax fees out of the Federal refund, then that automatically adds Premium Services Bundle at 44.99. In California, that is the only way one can choose to pay the product fees out of the Federal refund. In addition to that payment method, the Premium Services Bundle also includes other features, such as audit protection and identity protection services.
FAQ: What is the Premium Services bundle? (California filers)
https://ttlc.intuit.com/community/choosing-a-product/help/what-is-the-premium-services-bundle/00/255...
At this time of year, we are fellow users here, not TurboTax Support. Premium Services can be removed prior to filing and then paying upfront by credit/debit card. But once filed, it cannot be removed. You say you have already talked to TurboTax Support several times about it without results. I'm not optimistic that they would refund it, if you did indeed use that service to pay your TurboTax fees out of your Federal refund. That payment method involves setting up a bank account at an intermediary bank that receives your refund, takes out your fees, then sends the rest to your bank account (or card) in a second direct deposit.
If you want to provide feedback to Intuit Corporate, here's how:
You can go to the page below. Just below the page's main header tabs, you'll see a screen-wide blue banner that prominently says:
"Do you have a question, concern, or feedback about an Intuit product or service?"
There is a "Send an email" link. It goes to a designated person in the office of the president of Intuit, and they supposedly will assign it to the right team for review.
NOTE: Do NOT send any sensitive personal data with that initial contact since that is regular email--not secure email.
https://www.intuit.com/company/executives/
