@CarissaM
I've called multiple times... and not one Intuit/Turbotax agent has helped with this. I was sent a link to request refund however the ONLY item not listed in the itemized list of my order is the Premium Services Bundle $44.99 yet the amount is included in total amount. I also contacted Experian hours after i filed being it was not something I ordered and was told it would cancel within 30days, before my tax return is processed by IRS. But of course that didnt happen and I was still charged. So now i dont know who to contact, and this is why lawsuits are being filed and Turbotax is losing longtime loyal customers. With the way things are going: inflation, gas prices (esp in LA), unbelievable cost of rent, food pricing, etc.... PEOPLE CANT AFFORD TO JUST LOSE MONEY FOR THINGS LIKE THIS!! I DID NOT ORDER THE PREMIUM SERVICES AND IT WAS A TRICK TO FORCE IT ON PEOPLE SIMPLY TRYING TO FILE THEIR TAXES.
