SCAM!!!!!!! Never EVER EVER EVER use them. I just helped a friend with his tax return (4+ 12hr days). It was very detailed. He had a business, took all retirement during pandemic, w-2's, etc. Very intense. We used FREE TAX USA. I was very skeptical but it was TOTALLY FREE. I was so surprised but happy for him. I used turbo tax. Yes, I also had a complicated return with an ebay business making a little over $600 so I had to report, no w-2's or house. Got all the way to the end and they charged me $119 for a free account. I reluctantly paid because I just spent 3+ hrs doing them. I then went to electronically file both and couldn't file either. They charged me another $49 to file state and then charged me $5.15 for tax on top of everything. Total $173.15. I'm on disability and they had me at their mercy. Words don't describe how mad I am. For those of you that think you need turbo tax you don't. I was once loyal to them but NEVER AGAIN FREE TAX USA asked us so many more questions than turbo tax never did. I FEEL EXTREMELY RIPPED OFF. If I just reach 1 person this was all worth it. Stop being loyal, I once was. Just had to vent. Can't get a hold of them.
