Since TurboTax has decided to throw customers like us under the bus and flat out ignore our inability to file taxes online using their bug-ridden software I have decided to do the following and encourage others to join.
Every day I open an Incognito browser, go to one of major search engines and look up something such as "file my taxes" online. TurboTax then shows up as one of promoted sites (with an ad indication). I then enter that ad and click on one or two links. It takes me about 30 seconds and costs TurboTax a few dollars each time. I've been doing this for a while now and must have cost TurboTax several times the amount I paid for TT21.
Yes, it doesn't help me file my taxes and neither is it going to fix the bug, but it's perfectly legal, it feels good, and it helps reallocate funds from a corrupt and abusive business to other parts of the economy. This is my little way of showing that customer abuse comes with consequences.
