The IRS is responsible for issuing refunds. No software company knows what adjustments were made in addition the free service is for a basic W2 return. The software companies provide self prepared returns and omitting information on the return or answering the child tax credits incorrectly will cause further review.
You need to look at the return you filed. Did you correctly answer all questions regarding the children. Did you indicate they lived with you all year? Did you check child tax credit or “other dependent “. These are common errors affecting refunds this season. The IRS is short staffed and under funded. Talk to your congressman they fund the IRS.
