Thank you. There is some confusion: I did not say that I was a part-year resident when I used the software; if I used that phrase in my posts I don't see it. "NON-resident state" refers to the state outside my residential state of Missouri where I also earned income, not where I LIVED for part of the year ("part-year resident state"). I am a permanent resident of Missouri.
I said to TurboTax online software initially that I may have earned income in another state. Missouri's form for that has 2 columns for income, which asks you to specify where you earned the income outside Missouri, and how much. That's the wrong form if you don't have income earned outside Missouri. That form won't be accepted with "oops!" in the margin or zeroes in the non-resident state income column.
I already corrected the first part in TTax online to say I had not earned any money outside of Missouri.
The software does not allow me to deactivate or remove the blank non-resident state return. This makes Missouri automatically default to the form for residents who declare income earned in another (non-resident) state.
I don't need that and can't use that, and therefore can't send my state taxes at all. Not only that, but the software won't advance at all to the finished ready-to-file stage. So even if that form was acceptable in Missouri, TurboTax won't complete the return.
That makes sense, technically, because it needs the other state completed first. It is ridiculous, though, that I can't delete the other return, and TurboTax knows I can't complete a return I have already paid for, including the expert review and audit defense I also paid for. The difference in what I paid for and what I can access is $246.00, and no where in the purchase agreement does it warn me they would do this! That's outright theft by TurboTax.
If TurboTax is worried a consumer will use the software to complete other's returns and make an income that way, which is the ONLY reason I can't think of why the software would have such a bizarre restriction, then there would be other solutions to prevent that misuse. And why would I pay $366.00 for what would cost me $120.00 to download and would allow me to use it for others' returns without restriction, if that was my goal?
As it is, TurboTax is cheating me so I can't cheat them, in case I might want to...or they just left a big glitch in the software and don't give a **bleep** if it leaves their buyer with 1/3 of what they bought. They are are stealing up front in case there's one in 50k people (of that many!) who might want to try cheating them in such a slow, awkward, identifiable, traceable, stupid, difficult way.
Thank you for trying to help.
