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I have the same issue:

 

"Dear TurboTax Customer,

Thank you for contacting us for TurboTax Service and Support. Please take a moment to provide feedback on your experience by answering the questions in the attached link.  This is in reference to case number: XXXXXXX

Your opinion is valuable and important to us. We would appreciate it if you can give us feedback on the service that we delivered to you.

Follow this link to the Survey:
 Take the survey

Or copy and paste the URL below into your internet browser:
* LINK*

Sincerely,
Intuit Support"

 

 

Nowhere is there a way to track this. 

 

 

 

HAAAAAAALP!