Unfortunately, those are 2 separate products and are not interchangeable and have different pricing structures. A license code is only for desktop software (CD/download).
There are a couple of options:
You should be able to get a refund for the desktop software (we can tell you how). Was it bought directly from TurboTax or another retailer?
Or the other option is to see if we can help you install your desktop software. Then you can download the *.tax2021 data file you prepared in Online TurboTax and finish and file in the desktop software without starting over.
If you want to go that latter route, do you have Mac or Windows PC, and what was the roadblock? Did you buy a CD and have no CD drive? If so, you can download the software. Or does your computer not meet the minimum system requirements to install the software?
