@ amcginnis998 wrote:
I can't get anyone to help me with my return. I've made several attempts. The only response I can get is the check got mailed out on April the 6th or April the 8th. I'm not happy with the service at all! Can I please get some help?
You said you need help with your "return", but I presume you meant you need help with a Federal tax refund, since you mentioned a check. This is a user community forum--not a direct route to TurboTax Support--but we can tell you who you need to talk to.
You said you had made "several attempts". We won't know what those attempts were.
First of all, who is the check from? Is it a check coming directly from the IRS/US Treasury? If not, then how/why is a check involved at all? Did a direct deposit fail somewhere else along the line? If a check has supposedly been sent, I would think you would need to talk to whoever is sending the check.
We can tell you who you need to talk to when your situation becomes clear.
Did you choose to pay TurboTax fees out of your Federal refund, which involves a third-party company SBTPG? Did a direct deposit from SBTPG's bank to your bank account (or card) fail, so the funds were returned to SBTPG's bank, and they are having to issue you a check?
Or is it something else?
