@alymapok wrote:
How do I go about getting a Credit on my credit card for the state e-file charge which could not be used because of ‘rejection ISSUES. I had to print my returns and mail them because after 4 submissions - all were rejected with same code - AGI error. It was right and something on the Tax program couldn’t correct the issue. TY
More than likely the IRS did not have the AGI in their database. Did you try using 0 (zero) for the AGI - usually that will work.
Only customer service can give refunds.
There is no single published number because it changes contently depending on the nature of the call and agent availability. Following the link below will either give a current number for you to call or take your number for a callback.
Here is a TurboTax FAQ for contacting customer support.
https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number
**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
