I called them today, disappointed that I couldn't return this "defective" item to the store where I bought it. They seemed completely unaware, and a little annoyed that I was mad at them (because I was clearly mad at them). I told them that I didn't have time to wait around for them to acknowledge and then fix the problem (I referenced this thread - told the LOTS of their customers are reporting this problem), and their only solution was to let me return the software and then wait/hope for a refund in 8 weeks. I wish I'd bought it with a credit card - I'd dispute the charge.
I do think it's good advice to REVIEW this product publicly -- I've done that already. I plan to buy a competitor's software and wait for my refund, documenting the hell out of my shipment of their software.
