I was not using the online version. After waiting over a week for a return call I called Turbo again and the employ I spoke with also suggested I clear my cache which I did. I had restarted my computer multiple times, made sure my OS was updated. She suggested I e-file and receive a check instead of auto deposit.
This reply and another came on 4/15, over a month since my original inquiry. Not a timely reply and far too late to be helpful.
