Oh, and the worst part is after 3 phone calls and over an hour of wait time, I had to learn what the fee was from someone who posted a link in this forum. None of the paid reps at Turbo Tax could even see the charge or articulate what it was. Given the commonality of it, you’d think they would be more aware. My suggestion was that rather than having me read a bunch of legalese —after I’m cross-eyed from preparing a return that requires a law degree to complete — why not just have the system calculate the fee before finalizing the payment and THEN asking me if I’m 100% sure I’m okay with that? How about a total that includes their fee plus that of the IRS for the same grand total that hits my credit card?
