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Get your taxes done using TurboTax
Hello Sarai,
Please call customer support. It will assist all of us by making a call record to document the issue, and force it up their list of priorities. Be sure to include type of OS, hardware and version of TT you are using. There may be multiple issues, but TT needs to get an update and a bulletproof troubleshoot procedure together.
Good luck to all.
‎February 4, 2019
2:13 PM