@paleoallen wrote:
I tried the 446-8848 number to no avail. I finally found
[phone number removed] and was able to get a sales representative to sell me the access to e-file. FYI I do not consider having to pay $30 for "free" access actually FREE.
Great news. I'm glad they resolved it for you. Hopefully, you have since been able to efile the state return.
It looks like the automatic forum privacy filter removed the phone number you included in your post above, likely because it was a full 10-digit number that it recognized as a phone number. It does that because users will sometimes post their personal phone numbers and then could get spammed/scammed.
I'm a fellow user and do not work for TurboTax, but I'm familiar with their pricing peculiarities. And yes, I agree the $30 upgrade fee that Free Edition users have to pay in order to get realtime phone support is definitely not free. At least those users can contact a Support agent for free using Twitter or Facebook, but that's less than optimal.
