I had to go thru this 3 times. Once for myself and another two times for my kids efile. Each time I paid the state efile fee of $25 the software did not think I paid but I did. To fix this click on the help link when purchasing the state efile and call that number. Explain that you already paid but the software is not recognizing the purchase. You need the state efile unlock code. Give them your account info that purchased the efile with. You might need to give the the order number on your email confirmation. they should walk you through a 100% discount purchase of the state efile. You five them you serial code and then they will give you the unlock state confirmation code.
