@ paleoallen wrote:
I have been trying to "Pay" the $25 bucks to e-file state forms from TurboTax. I called the number they provided and they want me to pay $30 to talk to a real person to find out the number I need to purchase the e-file. Really? I waited I know but why should I have to pay $50+ for the privilege of someone taking my money.
You didn't describe any detail about your roadblock or error message. It's possible someone in the user forum might see it and have a suggestion.
There is no fee for Customer Support in the desktop product. The $30 fee that Support (or their automated recording) mentioned is only for users who are using the Online Free Edition. Free Edition users have to upgrade to PLUS ($30) for phone support, but that doesn't apply to desktop software.
TurboTax Support hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7 days/week
Try this phone number:
https://support.turbotax.intuit.com/contact/
You can also contact a Support agent by messaging at Twitter or Facebook:
https://twitter.com/TeamTurboTax
or
https://www.facebook.com/turbotax
