@CarissaM
Why couldn't your company have given real instructions from the beginning? This year due to the lack of clarity and the extreme delay of the release of the 8915-F there has been so much damage to the user confidence in your product and even more damage by the people claiming to support this product that tell people to call the support line that takes even more time to speak to someone that claims they don't know what to tell the people calling. This has happened many times that I have personally seen posts about that very thing.
If you can't answer the question directly, what makes you an EXPERT?
I have posted this basic instruction advice multiple times because people don't have the time to read through the entire post log. That is how you help people, give them the simple answer.
