I am at last step of filing.
At the first, there is issue with log in to TurboTax with my user Id.
I have entered the right username and password, but it kept saying they are wrong, I tried to login my account via text and email verification codes. It then asked me to update my password. it then allow me enter my Credit card and pay $25 for online filling to State.
Now, here is the issue.
After I entered my credit card, it just close the window and go back for filling, keep looping back to filling steps.
If I tried to click the pay by credit card, it show me this
We’ve restored all products associated with this account...
You can access them whenever you’re ready. Here’s what we restored for you :
TURBOTAX DESKTOP STATE RETURN VA TAX YEAR 2021 E-FILE
For state returns: We’ve restored your access, but you’ll still need to add each state to your return. After you close this screen, select Add next to each state you want to include on your taxes.
Need help restoring other products? Give us a call at [phone number removed], Monday-Friday, 8 a.m.-5 p.m. PT.
I tried to call the number, but no live person.
I tried to login with my NEWLY updated password, It still say my password is not right. Appearing that Turbotax is NOT updating my password with the new password that I have entered earlier.
So, I have paid $25, but Turbotax will not filling for me, tried to call [phone number removed] for a live person for help, it said it only send me help links, which does not have solution to my issue
