Why? I've done that year after year. All phone support are capable of doing is telling me to update my phone number in the Security & Sign In Center. Which I've probably heard over 60 times in the last several years of asking about this issue. Phone support aren't able to view these screenshots proving that's not the problem. They aren't able to fix the problem. They aren't able to escalate the problem as it should be. Nothing gets done and nothing will get done. It's pathetic really. I just thought this year I would document on the forum TurboTaxes inability to fix this. Thanks.
