@James garland
My original comment to you above had the wrong Support hours (if you end up needing to contact Support after reviewing the FAQ I provided.)
The hours above were for the off-season hours, and I have since corrected them above. The current extended hours are 5AM-9PM Pacific (8AM-12 Midnight Eastern), 7days/week.
Sorry for any confusion. You should still be able to reach them tonight or during the extended hours tomorrow.
Wait times may be long since this is their busiest weekend of the year.
