I feel your pain! Don’t bother calling QB; after being on the phone for over an hour, she wasn’t able to help me. I’d get a callback from TT and tell them about my experience. Tell them to give you a service code to remove the duplicate charge. If they won’t do it, or don’t know how, I’d ask to speak to a supervisor. And don’t listen to anyone that tells you to clear all your entries and start over! A complete waste of time. Good luck. ( I’d like to hear if it worked for you if you think of it.)
