@CarissaM as I already said above, your phone instructions page is broken, and I see no intention to waste my time on the phone re-explaining and re-trying what I've already done. Several people with the same problem in this thread have already spent hours on the phone fruitlessly. I've already submitted my return several times and sent you my token in this thread. I've already deleted and recreated forms, uninstalled and reinstalled the software, among other things. I understand that "redirect to phone support" is probably all you have left on your support playbook at this point. It's not really your fault personally. We're not going to be helped until this is escalated to someone who can investigate and deal with the problem. Please do that if you can. If you can give me a more direct number or email to contact such a person, then I'd be happy to spend some time to work with them. E.g. if you were able to say "Call this number, request this extension, talk to Jane Smith, and reference case number X." then I might believe it's worth my time. Without that I'm not going into the generic phone tree to waste time with another well-meaning but helpless support rep.
