After 27 years of Turbotax I believe you are right. Getting technical support from other users who may have accidentally figured out a work-around is not my idea of support. I can understand software delays as tax changes seem to be finalized by the IRS later each year, but completely ignoring customers and not having a proper internal escalation process is unacceptable. H&R Block is likely to get my business next year. Is $70 of lost revenue going to impact Intuit? Not individually, but multiply that by the number of unhappy users and it might get their attention.
