I, too, am using TurboTax Premier Desktop. Despite following the instructions I received
from the help desk, I'm still getting "login temporarily unavailable." They asked me to
report back if their instructions didn't work. After a few rounds of "try this and tell us
if you still have a problem," I received a message that ended with the suggestion that if
the ideas offered didn't work, "it is most likely you’ll have to summarize your Financial
Institution information."
I have had two discussions with Schwab's help desk, the second lasting an hour and half.
They could find nothing that would be impede my ability to import the data but walked me
through countless changes to settings on my laptop that might affect access, including
changing my password. None of them worked.
Intuit needs to step up to the plate, acknowledge the issue, and offer suitable
compensation to those affected by this issue. Reviewers of tax preparation software should
be made aware of the problem and how poorly and ineffectively it is being handled.
