In my case I could not print a PDF either; however, Intuit/Trubo Tax let me print a Snagit file. A Snagit file is a picture file. I saved the Snagit File. Later I can open the Snagit file in Snagit, or any type of picture reading software. Then form the picture reading software or Snagit I can print a PDF file. Once I print the PDF file I have a copy for my records. So I have my PDF file now. I am not sure why Intuit/Turbo Tax says you must do it. But after I saved the original picture file, Intuit/Turbo Tax let me continue.
