I have been trying for about a month to transmit my tax forms. I get the same two errors each time (listed below).
Customer service has been able to provide new possible reasons why it wasn't happening each time, and each time the answer has been wrong.
1. They said it must be forms that were not updated at the time I tried initially and to wait until April first.
2. They said the forms needed more time to update.
3. They said the forms were updated but there was something wrong with one of the entries. -- Fixed the specified entry.
4. They said to pay for and transmit through the desktop version -- a slightly different error as seen below but functionally no different and now having already paid for it.
5. They said I needed IP PIN. -- found it for wife and I and still same result
6. Use a different computer/network/browser. -- All the same result
7. They said to print it. -- it won't print and freezes/errors out when asking for a print preview
None of these things work. It's the weekend before the deadline and the complete file has been ready since Mid March. Nothing on the 'expert review' raises any errors. This has been a exercise in frustration. I've spent well over 40 hours on this process start to almost finish.
Does ANYONE have any ideas what to do next? Tech support on chat and calls have just been a steady stream of dead ends. Does the fact that I can't even get the program to give me a print preview have something to do with this? I'm able to download a turbotax specific data set from the online to the desktop version, but the moment I try and print the 2021 return so I can just mail it in, the desktop version crashes or the online version log
Online error text:
Transmission Trouble
We're having trouble detecting your transmission. Let's troubleshoot.
First, wait five minutes and then select Check Status below. If your status is Filed, your transmission was successful, and you can continue.
If your status shows no returns were transmitted, please try transmitting again. Continue through the screens to confirm your e-file choices and select the Transmit button.
If you get the same "Transmission Trouble" message, try coming back in an hour or two to transmit again.
Desktop Error Text:
Your Transmission Didn’t Go Through
Turbotax was unable to send your return to the Intuit Electronic Filing Center for the following reason:
cancelled
Looks like we’ve had a technical hiccup.
Try e-filing again. If that doesn’t work, you can print your return and file by mail.
