For most people whom are having this problem, including myself, this is not the solution. I appreciate the effort but hopefully, most people know what their account number is. I know what mine is. I also know my social and I'm still unable to connect.
I've provided the only viable and working solution for those having a true issue.
In other words, If you're entering your account number accurately and your social security number and still unable to connect, I'd go the alternate route before spending 4+ hours of time trying to solve a problem that hasn't truly been resolved.
