I need to change the email address that TurboTax (the Windows desktop app) uses for Federal e-File, but HOW?
When I filled in my taxes, I was never allowed to enter this email address. It seems to just get copied over from my previous year's TurboTax returns, which got copied from the year before that, etc, etc. I must have entered that email address the very first time that I e-Filed my federal taxes years ago.
I can now find absolutely no place in the TurboTax app (again, the Windows Desktop app, not the online/web app) to change this email address.
I called Customer Support, but they have no idea. They even handed me over to a tax expert. They couldn't help, either. I was on the phone for well over an hour! I tried technical support but I get a busy tone.
The only thing I could find after Googling this issue many times - in different ways - is that I need to change the email address in my Intuit (online) account. But I've never had an Intuit account. So I created an Intuit account just this morning using my new email address. But when I e-Filed my Federal Taxes this afternoon, the confirmation and acceptance emails still went to my OLD email address.
This is just crazy.
The app itself must have stored my old email address some place when I e-Filed the first time years ago. (Is it stored in the previous year's tax return file? Does it store it on the computer that processes the e-File request? I don't know. It's got to be stored somewhere!) But the app doesn't give me any way to change the email address???
Help!
Thanks!
