Well, we called a helpline and got walked thru the process of uninstalling and reinstalling. It won't open. (Not sure if we had discarded the right thing as it was the one with "our name '21".) We tried a second time and won't work too. So, I threw away the CD TurboTax icon too, and tried downloading a third time - still no luck. Hubby is on the phone with another helper.
