I have a refund request that I spoke with someone about last night. They were supposed to send an email to confirm. The receipt was [receipt number removed]. Instead, I received another confirmation from when the order was placed, [order number removed]. I have not filed, but paid and decided to use another service. This was for two reasons; price increase from when I went through the estimation of my taxes and I had only wanted to file Federal through Turbo Tax. According to your policy, payment is not supposed to post until taxes are filed and the payment did post and I did NOT file. Can you send me a receipt showing that I am getting a refund?
Please send to [email address removed] and [email address removed].
