I requested a call, went through troubleshooting, connected with tier 2 support, and then was disconnected.
I then requested another call, explained the issue, was put on hold for 20 minutes and then I hung up because they never came back.
I then video chatted with someone, they asked for help - couldn’t help me with the code and said I just needed to purchase the product and they would try to refund the difference - but that hasn’t happened yet.
I am not happy with the support I’ve received thus far and I’m not getting anywhere by calling in.
