mhcc2021
Returning Member

Cannot Save to PDF, Print to PDF, or E-File — Possibly Linked to Crypto TXF Import

Everything with my tax return seems fine (I can save and print to pdf, and the tax return has no errors) until I import my TXF file that has about 3800 crypto transactions. After I import the file, I don't receive any errors in the actual tax return, but I cannot save or print to pdf (error message says "Nothing to Print: It seems some problem while retrieving print list details for Returns"). When I try to e-file, I get a message that says "Your Transmissions Didn't Go Through - TurboTax was unable to send your return to the Intuit Electronic Filing Center, for the following reasons: cancelled. Looks like we've had a technical hiccup."

 

I am on Mac OS Big Sur 11.6.5. I have tried opening the file on a PC and I get the same errors.

 

Thanks in advance for any tips or advice.