I found that if you enter the W2Gs through the forms part of the program rather than the step by step part of the program it won't freeze every single line. It lets you actually enter it at a normal speed. I had a lot of W2Gs to enter so this was a great workaround.......until the program crashed and lost the 160 W2Gs I had entered. So I entered them again, making sure to save after every one. Again, this seemed to be working great......until I closed the program and tried to reopen the return. It took 20 minutes of attempting to load the return to actually load the return, then another 15 minutes to switch it from step by step back to forms view. I called tech support, who says there is no problem with their program. I did also try the program on a second, brand new computer and it has the same freezing/glitching issue as soon as I try to enter a W2G. Their solution? Uninstall and reinstall the program. I am a very easy going person but there is no way on this Earth that I am going to enter all of those W2Gs AGAIN. I have used this program for many years and was a licensed tax preparer for many years before that so I can confidently say that this is not a user error issue, this is a program problem. I have never had any problems with their program in previous years, this is the first year. I have always had W2Gs on returns with no issues in prior years. So if you only have a few W2Gs, you can probably grit your teeth and get them in. However, if you have a lot of them then this program is simply not worth the frustration for the 2021 program. When I asked if they were planning on any solutions for this problem, they just offered a refund. So even if I can get through the program this year, who knows if is still going to be glitching all over the place next year since they say there is no problem. I am completely fed up with this program this year. Guess I have to go buy another program with the refund they give me and redo my entire return AGAIN with 6 days left to file. So disappointed with the product this year, especially since I have had nothing but great experiences with Turbo Tax for years. Hopefully they admit they have a problem and fix it. Good luck!
