@vincent.oei This may be a multiple account issue if there's no evidence of the product at all, and we can help you troubleshoot that.
Or it could possibly be a browser issue if the product is displayed there but the download link not there. We can tell you about that, too.
We can tell you some things to do once you explain which of the above you are seeing.
Are you using this link to download:
<a rel="nofollow" target="_blank" href="
https://shopping.turbotax.intuit.com/app/downloads/">https://shopping.turbotax.intuit.com/app/downlo...>
