Yes, I had a similar issue. In my experience Tax professionals on turbo tax are not dependable at all. Even though I had online live support package, the tax specialist could answer such questions related to form W-7. I had telephone calls with two separate tax specialists, they don't know much about IRS in my experience and ended up asking me to read on the IRS website.
I would suggest going with the H&R Block tax agent and they not only file a tax return and W-7 but also certify the copies which is a REQUIREMENT if you don't want to send your original documents. DON'T NOTARIZED your copies, IRS doesn't accept notarized copies.
The above information is just based on my experience and I'm sharing my experience, please consult your tax specialist before you plan do anything.
