I'm thankful to all the other replies which convinced me that calling customer support is not worth the time.
The real problem is that fewer and fewer computers have CD-ROM drives. We have only one such computer at home but there are three adults in the household and we each have our own computer. We needed a way to install TurboTax on a Windows PC and on a MacBook.
I ran into the same problem, unable to download TurboTax. So I copied the installation files from the CD-ROM onto a USB drive. I used my Windows PC to do that. To copy the Mac installer, I needed to use a tool called hfsexplorer, available for free at http://www.catacombae.org/hfsexplorer/. Do your own research and be convinced first that hfsexplorer is safe to use.
