@xpgong Sorry you're having troubles. Hope you get them worked out. I can't help you with your current situation as the barn door is already open but here are some tips for moving forward.
In the future, due to IRS lookback and audit rules, it is best to save at least 7 years of CD's, activation codes, etc. in case you've got to go back and audit/change or review the steps you took to produce that year's return. Why throw anything away that you could potentially need in the future, especially as you are likely to upgrade your pc in the future and may have to reload the software from a previous year, from scratch? I have had clients that come to me for versions of TT that are 3, 4 even 5 years old so they can reload them on a current or new pc. Doesn't happen often, but my library of TT CD's dates back to somewhere in the mid 90's!
Another tip is to 'print-to-pdf' all 3 different copies of the same return each year; the 'forms necessary to file', the 'key calculations' version AND the 'all calculations' option. 'Print-to-pdf' and save them for at least 7 years so that you can go in and look at the worksheets, etc., or just verify final numbers, etc.; whatever you need and you won't find yourself in this situation. All three print options are available at the end of the program and it is wise to save all three, as you are finding out. And, it goes without saying, but save the TT data file for each return you prepare, along with these pdf's.
Good luck!
