@ AndewDHokie wrote:
Thanks for the feedback.
That's infuriating. Actually, the feature I need is online only (per the desktop version help). So now I have to go back and do the whole exercise a second time. Really upset with TurboTax on this, that should be crystal clear or better yet you should have the option of using either / both tools once you pay for one.
Just curious what the feature is that is requiring you to use Online TurboTax.
If you bought desktop software and end up using Online TurboTax instead, you can get a refund for the desktop software. If Amazon won't refund it, TurboTax should refund it for 2 reasons--you can't use the product and desktop software has a 60-day unconditional moneyback satisfaction guarantee. TurboTax should refund a desktop product even if purchased elsewhere.
FAQ: How do I request a refund for my TurboTax product?
https://ttlc.intuit.com/community/tax-topics/help/how-do-i-request-a-refund-for-my-turbotax-product/...
